Frequently Asked Questions
Q: Where can I get a card so I can participate in the Wiscard program?
A: Your University of Wisconsin-Madison photo ID card is your Wiscard.
Q: Who can participate in the Wiscard program?
A: Any student, faculty, staff, or affiliate with a valid University of Wisconsin- Madison ID card.
Q: How do I join Wiscard?
A: Register online, make a minimum $10 deposit into a Campus Cash account and you're set to go.
Q: How much money should I deposit in my Campus Cash account?
A: You can deposit as little as $10. However, if you plan to purchase textbooks and school supplies we recommend an initial deposit of $300-$500.
Q: What if I lose my UW ID card?
A: Immediately use this website to deactivate your card. You can also alert the Wisconsin Union Cashier's Office at 608-263-1964 or 608-262-1667 or stop by any University Housing Residence Hall Desk. Once your card is deactivated, no one else can access your account. You can obtain a new card at the Photo ID Office in Union South. There is a $15 replacement fee.
Q: What if I use up all the money in my account?
A: Additional deposits can be made at any time.
Q: How do I make a deposit into a Union Meal account online?
A: Due to the requirements of the Union Meal account, the initial deposit must be made at the Wisconsin Union Cashier's Office. Additional deposits can be made online. Click on account options for more information.
Q: How can I be sure the deposit I made on the web was successful?
A: You should receive an immediate confirmation from the web site indicating your transaction was successful. A receipt will also be forwarded to the e-mail address you provided confirming your deposit was successful within a few minutes of completing the transaction. If you are a registered account holder you can also check your recent account balance or transaction history on-line.
Q: Can I transfer money from one Wiscard account to another?
A: Yes, transfers can be made from the Campus Cash account to the Union Meal or Housing Food account. Housing residents should contact their residence hall desk. All other Wiscard users may contact the Wisconsin Union Cashier's Office. At this time, we are unable to process transfers via the web site.
Q: I just got a new ID and now I'm having trouble accessing my account via the web.
A: If you recently obtained a new ID card and switched from a social security based card number to a 90x based number. You may need to wait 24 hours before you can access the Web site.
Q: Can I withdraw money from my account?
A: Partial withdrawals cannot be made from any Wiscard account. Please see the section on closing accounts below.
Q: How do I close an account?
A: A refund for the Campus Cash and Union Meal accounts can be requested at the Wisconsin Union Cashier's Office. The account must be closed in its entirety. The account closing is subject to a $10 administrative fee. Refunds will not be issued unless the account balance is greater than $2 after the administrative fee has been deducted. A refund check will be mailed to the cardholder within three weeks.
The only time refunds from Housing Food accounts are issued is at the end of the Housing contract. Students automatically receive a refund check for a Housing Food Account balance greater than $20. Balances less than $20 are transferred to your Campus Cash account. Refund checks for balances greater than $20 will be sent to your mailing address (listed on the campus My UW portal) 4-6 weeks after the residence halls close.
Q: What happens to the balance in each of my accounts at the end of the school year?
A:
- Campus Cash account – this account automatically carries forward from semester to semester. The Wiscard program reserves the right to close an account that has been inactive for 12 months.
- Union Meal account – the remaining balance is automatically transferred to your Campus Cash account.
- Housing Food – balances less than $20 are automatically transferred to your Campus Cash account. Refund checks for balances greater than $20 will be automatically sent to your mailing address (listed on the campus My UW portal) 4-6 weeks after the residence halls close.
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To open a Union Meal account, please contact the Union Cashier's office at
(608) 263-1964 or
(608) 262-1667.
